Refund policy

Last updated: June 9, 2026

We stand behind your first Crown order with our 90-day money-back guarantee.

How to request a refund

If you are not satisfied with Crown within 90 days of receiving your first order, submit a refund request to contact@crownhairinstitute.com with your order number, how long you used the products, and what did not work for you.

What is covered

The 90-day money-back guarantee applies to your first order only. Repeat orders, additional purchases, and ongoing subscription shipments are non-refundable except for damaged or defective items.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at contact@crownhairinstitute.com with a photo of the issue.

Subscriptions

You can skip, pause, or cancel your Crown subscription at any time from your account dashboard. There are no minimum commitment periods and no cancellation fees. The 90-day guarantee covers your first subscription shipment only; later shipments are not refundable but can be skipped, paused, or cancelled anytime.

Order cancellations

If you need to cancel an order, contact us as soon as possible at contact@crownhairinstitute.com. Orders that have already shipped cannot be cancelled.