HELP CENTER
Frequently Asked Questions
Everything you need to know about Crown Hair Institute.
Ordering & Shipping
U.S. orders typically arrive within 5-7 business days after processing. Delivery times may vary based on your location.
Yes, we ship internationally! Shipping times and costs may vary depending on the destination country.
We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal, Amazon Pay, and Shop Pay. Installment options may appear at checkout based on order total and buyer eligibility.
Once your order ships, you will receive an email with a tracking number. If you do not see it, please check your spam folder or contact us at contact@crownhairinstitute.com and include your order number.
You can reach us via the chat icon on our website or email us at contact@crownhairinstitute.com and include your order number if your question is about an order. We respond within 3 business days.
Subscriptions
Yes! We offer a subscribe and save option on all of our products. You can select the subscription option on any product page to save on every order.
Yes, you can manage your subscription by logging into your account. From there, you can update your payment method, shipping address, delivery dates, or cancel your subscription at any time.
Yes — anytime, no penalties. Log into your account, navigate to your subscriptions, and choose to skip a shipment, pause, or cancel with one click. There are no lock-in periods or cancellation fees.
Scalp & Safety
Crown products do not contain finasteride, minoxidil, or other DHT-blocking medications, and the botanical ingredients (Red Clover, Panthenol, Shea Butter, Chamomile) are generally considered low-risk during pregnancy and breastfeeding. However, because individual circumstances vary, we recommend you consult your OB or healthcare provider before starting any new haircare regimen during pregnancy or while nursing.
Yes, our products are gentle and suitable for sensitive scalps. We recommend performing a patch test on a small section of scalp before first full use.
Yes, all Crown Hair Institute products are cruelty-free. We never test on animals and are committed to ethical haircare practices.
Product Info
We offer a 90-day money-back guarantee on your first order only. If you are not satisfied within 90 days of receiving your first order, email contact@crownhairinstitute.com with your order number, how long you used the products, and what did not work for you. Repeat orders and ongoing subscription shipments are non-refundable except for damaged or defective items.
We're sorry to hear that! Please send a photo of the damaged item along with your order number to contact@crownhairinstitute.com within 7 days of delivery, and our team will assist you.
No, guest checkout is available. However, creating an account allows you to track orders, manage subscriptions, and enjoy a faster checkout experience.
For all business, press, or partnership inquiries, please email contact@crownhairinstitute.com.
